Retail Supervisor — Service, Training & Store Ops

Total Wine & More; Baton Rouge (LA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans (medical, dental, Rx

401(k) and other benefits

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Job summary

Total Wine & More in Baton Rouge, LA is seeking a Supervisor to support store operations and grow our sales-and-service culture for a distinctive shopping experience.

You will lead a team, coach peers, and ensure compliant, safe store operations while delivering best-in-class service to customers. This role offers comprehensive benefits and growth opportunities within Total Wine & More.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver KPIs.
• Deliver outstanding customer service by leading by example and resolving customer issues.
• Supervise team members and support their training and development.
• Ensure adherence to laws and regulations related to sale of alcohol and maintain a safe store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Interpersonal skills

Coaching

Sales knowledge

Adaptability

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More in Baton Rouge, LA is seeking a Supervisor to support store operations and grow our sales-and-service culture for a distinctive shopping experience.

You will lead a team, coach peers, and ensure compliant, safe store operations while delivering best-in-class service to customers. This role offers comprehensive benefits and growth opportunities within Total Wine & More.