Retail Supervisor

PUMA North America, Inc.; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic individual to enhance customer experience and drive sales in a retail environment. This role emphasizes teamwork, effective communication, and operational excellence, ensuring the store meets its profitability goals. You will work closely with management to train and develop a high-performing team while maintaining a vibrant shopping atmosphere. If you are passionate about retail and eager to contribute to a driven team, this opportunity is perfect for you.

Qualifications

• 1-2 years' experience in a customer service-oriented retail environment.
• Ability to exceed sales goals and communicate effectively.

Responsibilities

• Provide high standards of customer experience in accordance with brand values.
• Assist with recruiting, training, and developing employees.

Skills

Customer Service

Sales Goals Achievement

Communication Skills

Teamwork

Basic Computer Skills

Tools

MS Office

Job description

YOUR MISSION

1. Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
2. Ensure the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service.
3. Assist the Store Manager and Assistant Store Manager with recruiting, training, developing, and succession planning for high-performing, results-driven employees.
4. Manage payroll control and create service-driven schedules to maintain a profitable location while delivering excellent customer service.
5. Identify and communicate merchandise opportunities to the Store and/or Assistant Store Manager.
6. Comply with all Policies & Procedures, operational core competencies, and key accountabilities.
7. Maintain a safe, healthy, and compliant working and shopping environment.
8. Work non-traditional hours including weekends, evenings, and holidays; overtime may be required.

YOUR TALENT

1. 1-2 years' experience in a customer service-oriented retail environment, preferably in apparel or footwear.
2. Proven ability to exceed sales goals and communicate effectively to large groups.
3. Strong team player with excellent communication skills.
4. Quick learner with basic computer skills, including MS Office.
5. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $19.25-$22.00/hour plus bonus and benefits. Pay may vary based on knowledge, skills, and experience.

SPEED & SPIRIT embodies values that inspire us to BE DRIVEN, BE VIBRANT, BE TOGETHER, and BE YOU, celebrating individual talent and experience.

Applying for a job at PUMA is easy. Click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all persons regardless of race, color, religion, sex, national origin, age, gender, disability, veteran status, or other protected characteristics. For more information, contact us at: [e-mail]