Retail Supervisor, Full Time, Merchandising - Shops at The Galleria

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated team member to enhance customer experiences and support store operations. In this dynamic role, you will embody the company's values while promoting customer loyalty and engaging with your team to ensure tasks are completed efficiently. Your contributions will help create a positive work environment and drive sales success. If you are passionate about retail and customer service, this opportunity offers a chance to grow within a supportive team that values initiative and continuous improvement.

Qualifications

• Demonstrate strong customer service skills and sales techniques.
• Utilize technology effectively to enhance customer engagement.

Responsibilities

• Support store leadership in achieving sales goals and maintaining productivity.
• Educate customers on loyalty programs and provide exceptional service.

Skills

Customer Service

Team Collaboration

Sales Techniques

Technology Utilization

Education

High School Diploma

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.

4. Support sales leaders during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees to ensure work tasks are completed timely and efficiently.

6. Build and share expertise in the product lifecycle.

7. Support completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel tools to deliver a seamless customer experience.

9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

• You communicate expectations clearly and directly.

• You utilize technology effectively to engage with customers and team members to meet goals.

• You demonstrate interest and initiative towards continuous improvement and growth.

• You are flexible to work various shifts, including holidays, evenings, overnights, and weekends.

• You can maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.