Retail Supervisor, Full Time, Product Operations - Geneva Commons

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support store leadership and enhance customer experiences. In this role, you will lead processes, execute tasks, and promote a positive work environment while driving customer loyalty through exemplary service. Your ability to communicate effectively and utilize technology will be key to achieving goals and ensuring compliance. This position offers a flexible schedule, allowing you to thrive in a dynamic retail setting. If you are passionate about customer engagement and team collaboration, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on creating a positive work environment.
• Ability to communicate expectations clearly and utilize technology effectively.

Responsibilities

• Support store leadership in executing tasks and maintaining productivity.
• Promote customer loyalty and educate customers about loyalty programs.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team, driving behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees to ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Support the completion of work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel strategies to deliver a seamless customer experience.
9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You communicate expectations clearly and directly.
• You utilize technology effectively to engage with customers and team members to meet goals.
• You demonstrate interest and initiative towards continuous improvement and growth.
• You are willing to work a flexible schedule, including holidays, evenings, overnight, and weekends.
• You are able to maneuver around the sales floor, stockroom, and office, and can lift up to 30 pounds.