Retail Supervisor, Full Time - Cross Iron Mills

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to support store leadership and enhance customer experiences. In this dynamic role, you will be a role model for employees, driving customer loyalty and promoting a positive work environment. Your responsibilities will include collaborating with the team, executing tasks efficiently, and ensuring compliance with standards. If you are passionate about customer service and eager to contribute to a thriving team, this is the perfect opportunity for you!

Qualifications

• Demonstrates strong customer service and sales skills.
• Utilizes technology to engage effectively with customers.

Responsibilities

• Support the store leadership team in executing tasks and maintaining productivity.
• Role model customer service behaviors to enhance the customer experience.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience.

4. Support sales leaders during non-peak hours, focusing on the customer.

5. Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.

6. Build and share expertise in the product lifecycle.

7. Assist in completing work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

• You provide clear and direct communication of expectations.

• You utilize technology effectively to engage with customers and team members to meet goals.

• You demonstrate interest and initiative towards continuous improvement and growth.

• You are willing to work a flexible schedule, including holidays, evenings, overnight, and weekends, to meet business needs.

• You can maneuver around the sales floor, stockroom, and office, and are able to lift up to 30 pounds.