Retail Supervisor, Full Time - West Town - TN

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Join a leading retail company as a team member, where you'll support store leadership and enhance customer experiences. This role focuses on promoting loyalty, collaborating effectively with team members, and ensuring a positive work environment. Flexibility and strong communication skills are essential.

Qualifications

• Interest in continuous improvement and growth.
• Ability to lift up to 30 pounds.

Responsibilities

• Support store leadership by performing functional tasks.
• Promote customer loyalty and educate customers.
• Collaborate with employees to complete work efficiently.

Skills

Communication

Customer Service

Flexibility

Technology Utilization

Job description

About the Role

This role involves supporting the store leadership team by performing assigned functional tasks. You will serve as a role model to employees, supporting selling behaviors and executing tasks within your expertise. Your focus will be on leading processes, maintaining productivity, and collaborating with leadership to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect, contributing to a positive work environment.
2. Promote customer loyalty by educating customers about our loyalty programs.
3. Become an expert in the brand's selling behaviors and role model these behaviors to provide an exceptional customer experience.
4. Support sales leaders during non-peak hours, focusing on the customer.
5. Collaborate effectively with employees to ensure work tasks are completed efficiently.
6. Build and share expertise in the product lifecycle.
7. Assist in completing work before or after store hours, including opening and closing checklists.
8. Leverage omni-channel platforms to deliver a seamless customer experience.
9. Ensure compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You communicate expectations clearly and directly.
• You utilize technology effectively to engage with customers and team members to meet goals.
• You show interest and initiative toward continuous improvement and growth.
• You are flexible to work various shifts, including holidays, evenings, overnights, and weekends.
• You can maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.