Retail Supervisor

Dufry; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid time off (vacation, sick time, &

Paid holidays

Employee discounts across brand lines

Employee Assistance Program (EAP)

Career development opportunities

Employee referral bonus

Benefits eligibility may vary by позиi

Job summary

Dufry is seeking a Duty Free Supervisor in New York to lead a team of associates in a busy retail environment. You will focus on delivering exceptional customer service, coaching staff, and maintaining store standards while driving sales and operational excellence.

Ideal candidates have at least 1 year of retail leadership, a passion for service, and hands-on leadership skills. The role offers growth opportunities within a dynamic travel retail setting.

Qualifications

• At least 1 year of retail leadership or management experience.
• Passion for retail, customer service and leading teams.
• Experience in a fast-paced retail environment.
• Strong coaching and team development skills.
• Hands-on, approachable leadership style.
• Excellent communication, problem-solving and organizational skills.
• Ability to multitask in a dynamic setting.
• Collaborative mindset with store leadership and sales staff.

Responsibilities

• Lead, coach, and motivate a team of associates to deliver outstanding customer experiences.
• Partner with store leadership to maintain smooth daily operations.
• Set the tone on the sales floor with a welcoming, high-energy environment.
• Help open/close shifts and oversee transitions with operational excellence.
• Share product knowledge and coach staff to confidently upsell and drive sales.
• Monitor sales goals, communicate priorities, and celebrate team successes.
• Ensure shelves and displays are stocked, tidy, and inviting.
• Support inventory accuracy through counts and stock management.

Skills

Retail leadership

Coaching

Customer service

Communication

Organizational skills

Problem solving

Team development

Multitasking

Education

High School Diploma

Job description

Duty Free Supervisor | Why You'll Love This Role

This is more than a supervisor position, it's an opportunity to lead a team, connect with travelers from across the globe, and make an impact every day in a vibrant retail environment. If you're energized by people, passionate about customer service, and ready to take the next step in your retail career, we'd love to meet you!

• Health, dental, and vision insurance
• Paid time off (vacation, sick time, and flex days)
• Paid holidays
• Employee discounts across company brands
• Employee Assistance Program (EAP)
• Career development and advancement opportunities
• Employee referral bonus program
• Benefits eligibility may vary by position*

In this role, you will:

• Lead, coach, and motivate a team of associates to deliver outstanding customer experiences every day.
• Partner with store leadership to keep daily operations running smoothly and efficiently.
• Set the tone on the sales floor by creating a welcoming, high-energy environment for customers and team members alike.
• Help open, close, and oversee shift transitions while ensuring operational excellence.
• Share product knowledge and coach associates to confidently recommend products and drive sales.
• Monitor sales goals, communicate daily priorities, and celebrate team successes.
• Ensure shelves and displays are fully stocked, visually appealing, and ready to inspire shoppers.
• Support inventory accuracy through routine counts and stock management activities.
• Maintain store presentation standards that create an inviting and organized shopping environment.
• Manage customer flow and deliver seamless service during busy travel periods.
• Support cash handling processes and operational controls with accuracy and attention to detail.
• Foster a positive, accountable team culture where everyone can thrive and grow.

What We\'re Looking For

We\'re looking for a retail leader who loves working with people, thrives in a fast-paced setting, and enjoys creating memorable shopping experiences.

You\'ll be successful if you have:

• At least 1 year of retail leadership or management experience.
• A passion for retail, customer service, and leading high-performing teams.
• Experience working in a fast-paced retail environment.
• Strong coaching and team development skills.
• An approachable, positive, and hands-on leadership style.
• Excellent communication, problem-solving, and organizational skills.
• The ability to multitask and adapt in a dynamic environment.
• A collaborative mindset and ability to partner with store leadership and sales representatives.
• A High School Diploma or equivalent.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).