Brand Supervisor

Dufry Careers; New York (NY); On-site; USD 35,800 - 50,988; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Holiday pay

Employee discounts

Assistance program

Career growth

Referral bonus

Job summary

Dufry is seeking a dynamic retail leader for a high-end, luxury environment in New York. You will model exceptional customer service, mentor staff, and drive performance across teams, ensuring a premium shopping experience across all brands.

The role requires strong leadership with a proven track record in luxury retail, plus the ability to manage staffing, training, and merchandising to maximize sales and maintain brand standards.

Qualifications

• Minimum of 2 years of management experience in high-end luxury retail, cosmetics, fragrance, and makeup.
• Minimum of 3 years retail experience, preferably in luxury retail.
• Strong leadership and staff development experience.

Responsibilities

• Promote quality customer service among staff by acting as a positive role model.
• Address and resolve customer inquiries or concerns and seek appropriate assistance as required.
• Foster an inclusive team culture and conduct regular team meetings to motivate staff.
• Recruitment, selection and training of artists required.
• Maximize sales through merchandising, promotional presentation, and stock monitoring.

Skills

Leadership

Staff development

Customer service

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $31.50 an hour

Key Responsibilities

Customers

• Promote quality customer service among staff by acting as a positive role model.
• Address and resolve customer inquiries or concerns and/or seek appropriate assistance from other management or staff as required.
• Assist in providing proper counter coverage based on business needs

People

• Foster apositive and inclusive team culture, ensuring staff feel valued and supported.
• Conductregular team meetingsto provide updates, training, and motivation.
• Implementeffective conflict resolution strategies, addressing workplace issues fairly and professionally.
• Conductperformance evaluations, recognizing strong performers and addressing areas for improvement.
• Recruitment, selection and training ofArtistsrequired.
• Analyze and review sales figures and develop strategies to improve performance.
• Monitor and communicate product in-stock positions, ensuring that stock levels are at appropriate levels at all times.
• Assist in the maintenance of TS/RP’s for all locations.
• Maximize sales through strategic merchandising and promotional presentation in all locations.
• Implement marketing strategies, ensuring product supply and coordinate teams.
• Ensure merchandise is neat, clean and fully stocked in all locations.
• Ensure that all signage and shelf edge pricing is clear and accurate in all locations.
• Supervise inventory counting at the end of shift. Assist with all loss prevention initiatives, including staff bag checks.
• Assists in preparation for full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
• Oversee product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
• Receive and distribute testers & GWP’s at the warehouse for sorting and store distribution.
• Observe and maintain store loss prevention and security procedures and report any security breaches or issues.
• Ensures all health & safety protocols are adhered to at all times.
• Performs all other responsibilities as directed by the business or leadership team of which the team member is capable of performing.

Experience Required

• Minimum of 2 of management experience in the high- end luxury retail, cosmetics, fragrance, and makeup industry.
• Minimum of 3 years retail experience, preferably in luxury retail setting.
• Strong leadership and staff development experience.

Other Requirements

• Ability to coach and develop staff in areas of sales, service and merchandising.
• Ability to balance activities that drive both short and long-term business results in a fast-paced environment.
• Sense of urgency and ability to prioritize efforts to achieve objectives.
• Relationship oriented (internally and externally).
• Confident, articulate and energetic.
• Flexibility to work various shifts according to business needs.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).