Shift Supervisor

Hudson Group; Boston (MA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off (vacation, flex or sick)

Holiday pay

Employee discounts across all company;

Employee assistance program

Training and exciting career growth op

Referral program – refer a friend and

Job summary

Hudson Group at Boston Logan International Airport is seeking a Retail Supervisor to assist in daily operations and lead a team to deliver exceptional customer service. You will supervise staff, manage shifts, and ensure accurate cash handling in a fast-paced airport retail environment.

The role involves full-time hours, including weekends and holidays, with early morning to late-night shifts. Candidate should have prior supervisory retail experience and strong leadership skills in a multi-unit

Qualifications

• One or more years as a supervisor in a retail setting.
• Experience overseeing a multi-unit retail operation.
• Ability to manage and plan daily activities with supervisors and department managers.
• Vehicle transportation preferred due to hours of operation and limited public transportation accessibility.

Responsibilities

• Assist the General Manager and Operations Managers in daily operations.
• Provide staff training and coaching daily.
• Open/close store and manage shift changes.
• Ensure cash handling including end-of-shift reconciliations and deposits.
• Maintain product stock, replenishment, and rotation on the sales floor.
• Enforce housekeeping standards and loss prevention policies.
• Greet customers promptly and ensure a positive shopping experience.

Skills

Staff supervision

Retail leadership

Customer service

Time management

Problem solving

Communication

Fast-paced environment

Education

High School Diploma or equivalent

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $21.30 an hour

Retail Supervisor Job Overview

Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers.

Working at Boston Logan International Airport

Responsibilities

Provide flexibility to work any day of the week, including weekends & holidays.

Work a full-time schedule between 4am-2am.

Oversee multiple team members, with-in multiple locations.

Provides staff training and coaching with team members on a daily basis.

Conducts store opening/closing/shift change procedures.

Attentive to customs audits, have conversations regarding.

Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.

Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported.

Ensures that staff report to work on time, dressed in clean full uniform, including nametags.

Ensures all staff tardiness and absences are reported to management.

Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.

Demonstrates effective management of customer queuing.

Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes.

Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.

Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).

Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.

Required Qualifications

Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors.

One or more years working as a supervisor in a retail setting.

Experience working in a retail setting, overseeing a multi-unit operation.

Provides supervision and support to store staff.

Vehicle transportation preferred due to hours of operation and limited public transportation availability.

Works with on-site sales representatives.

Approachable and interactive leadership qualities.

Ability to work in a fast-paced environment.

Good time-management skills and multi-tasking abilities.

Good problem-solving skills.

High School Diploma or equivalent.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”) is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).