Retail Supervisor

Dufry Careers; New York (NY); On-site; USD 38,572 - 39,950; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off (vacation, flex or sick)

Holiday pay

Employee discounts across all brands

Employee assistance program

Training and career growth

Referral program

Job summary

Dufry Careers at John F. Kennedy International Airport - Terminal 8 is seeking a Duty Free Supervisor to lead store teams, ensure outstanding customer service, and manage day-to-day operations.

You will train staff, oversee cash handling, cover shifts, and drive sales targets while maintaining loss prevention and store appearance; full-time, on-site with competitive benefits.

Qualifications

• 1 year of retail management experience.
• Experience working in a retail setting.
• Provides supervision and support to store staff.
• Works with on-site sales representatives.
• Approachable and interactive leadership qualities.
• Ability to work in a fast-paced environment.
• Good time-management skills and multi-tasking abilities.
• Good problem-solving skills.

Responsibilities

• Provides staff training and coaching with team members on a daily basis.
• Conducts store opening/closing/shift change procedures.
• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation, void processing and deposits.
• Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported.
• Ensures that staff report to work on time, dressed in clean full uniform, including nametags.
• Ensures that all staff tardiness and absences are reported to management.
• Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.
• Demonstrates effective management of customer queuing.
• Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes.
• Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.
• Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
• Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.

Skills

Leadership

Customer service

Time management

Multi-tasking

Communication

Education

High School Diploma or equivalent

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $28.00-$29.00 an hour

This Duty Free Supervisor Job Is for You, If You Enjoy:

Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers.

Working at John F. Kennedy International Airport- Terminal 8

Your Team is counting on you as a Duty Free Supervisor to:

Provide flexibility to work any day of the week, including weekends & holidays.

Work a full-time schedule.

Oversee multiple team members.

Duty Free Supervisor Key Responsibilities:

Provides staff training and coaching with team members on a daily basis.

Conducts store opening/closing/shift change procedures.

Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation, void processing and deposits.

Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported.

Ensures that staff report to work on time, dressed in clean full uniform, including nametags.

Ensures that all staff tardiness and absences are reported to management.

Ensures customers are greeted promptly and served by knowledgeable, well-trained associates.

Demonstrates effective management of customer queuing.

Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes.

Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.

Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).

Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.

Required Qualifications:

Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors.

1 year of retail management experience.

Experience working in a retail setting.

Provides supervision and support to store staff.

Works with on-site sales representatives.

Approachable and interactive leadership qualities.

Ability to work in a fast-paced environment.

Good time-management skills and multi-tasking abilities.

Good problem-solving skills.

High School Diploma or equivalent.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").