Retail Store Team Lead: Service, Ops & Leadership

Rack Room Shoes; Richmond (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations, coach staff, and ensure compliance with company policies. You will assist in training, manage customers, and oversee POS, inventory, merchandising, and scheduling with a strong focus on service and profitability.

The role emphasizes leadership, guidance, and maintaining high standards of customer experience in a fast-paced retail environment.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills are essential.
• Managerial and organizational skills are necessary to lead store operations.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to store staff.
• Maintain 100% compliance with company policies and procedures.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, sales, discounts and refunds.
• Manage inventory control, pricing, and physical inventory.
• Ensure visual merchandising and store standards are met.
• Assist with scheduling and payroll controls.
• Support loss prevention and assets protection.

Skills

Background check

Communication skills

Leadership

Managerial skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations, coach staff, and ensure compliance with company policies. You will assist in training, manage customers, and oversee POS, inventory, merchandising, and scheduling with a strong focus on service and profitability.

The role emphasizes leadership, guidance, and maintaining high standards of customer experience in a fast-paced retail environment.