Retail Assistant Manager: Lead Team & Customer Experience

Goodwill Industries of Michiana; Hobart (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Goodwill Industries of Michiana is seeking an Assistant Manager to lead a busy retail store, oversee customer service, inventory, and sales, and coach a high‑performing team under the Store Manager.

You will help drive store performance, uphold safety protocols, and foster a positive shopping experience while embodying our mission to empower people to achieve their most abundant life. This role offers $17 per hour with opportunities for growth in a mission‑driven organization.

Qualifications

• Demonstrated leadership experience with the ability to motivate team members and ensure accountability.
• Ability to pass a criminal background check and drug screening.
• High school diploma or equivalent required, or the ability to obtain one through The Excel Center.
• Excellent verbal and written communication skills for interacting with employees, customers, and management.
• Strong customer service skills with the ability to resolve concerns and ensure satisfaction.

Responsibilities

• Take part in regular meetings to review store performance and help develop improvement strategies.
• Implement and enforce safety protocols to maintain a secure environment for employees and customers.
• Take appropriate disciplinary actions to maintain high standards of conduct and performance.
• Carry out additional responsibilities as assigned to help maintain effective store operations and team success.
• Monitor and mitigate potential security risks, including internal theft and shoplifting.

Skills

Leadership experience

Background check

High school diploma

Verbal and written communication

Customer service

Education

High school diploma or equivalent

Job description

Goodwill Industries of Michiana is seeking an Assistant Manager to lead a busy retail store, oversee customer service, inventory, and sales, and coach a high‑performing team under the Store Manager.

You will help drive store performance, uphold safety protocols, and foster a positive shopping experience while embodying our mission to empower people to achieve their most abundant life. This role offers $17 per hour with opportunities for growth in a mission‑driven organization.