Retail Store Supervisor — Lead Customer Experience

VF Corporation; Commerce (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Timberland, a VF Corporation brand, seeks a Supervisor to lead store operations, coach partners, and drive exceptional customer experiences in a fast-paced retail setting. You will partner with the Store Manager to maximize profitability while upholding brand standards and fostering an inclusive culture.

The role requires 1+ years in retail or leadership, a high school diploma (associate degree preferred), and comfort with standard retail software.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Drive results through store teams

Coaching & leadership

Verbal & written communication

Education

High school diploma or equivalent

Associate degree preferred

Job description

Timberland, a VF Corporation brand, seeks a Supervisor to lead store operations, coach partners, and drive exceptional customer experiences in a fast-paced retail setting. You will partner with the Store Manager to maximize profitability while upholding brand standards and fostering an inclusive culture.

The role requires 1+ years in retail or leadership, a high school diploma (associate degree preferred), and comfort with standard retail software.