Retail Store Supervisor: Lead, Serve, Grow

Goodwill-Industries-of-South-Central-California; Bakersfield (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill seeks a Retail Store Supervisor I to oversee daily store operations, supervise staff, and ensure excellent customer service while maintaining security of donated merchandise. The role emphasizes timely incident reporting, cash handling, and adherence to Goodwill policies, with duties spanning opening/closing, sales, and safety responsibilities.

Candidates should have at least 6 months of related experience, strong math and communication skills, and a commitment to Goodwill's mission and

Qualifications

• Minimum 6 months experience in a Material Handler II or Retail Clerk II or equivalent external experience.
• Ability to read and write.
• Knowledge of basic math operations (addition, subtraction, multiplication, division, percentages).
• Excellent interpersonal communication skills for interaction with all levels of staff and customers.

Responsibilities

• Supervise staff and store activities to ensure customer satisfaction and security of donated merchandise.
• Process incident reports for HR, Safety, Loss Prevention, and other reports within one hour.
• Sell merchandise, display items, and provide customer service with a positive image.
• Handle cash register operations and related accounting tasks; deposits, drops, and cash fund management.
• Ensure adherence to company policies; maintain confidentiality and report safety hazards.
• Attend required meetings and training; participate in safety drills and exercises.

Skills

Interpersonal communication

Reading & writing

Math basics

Customer service

Ethical conduct

Job description

Goodwill seeks a Retail Store Supervisor I to oversee daily store operations, supervise staff, and ensure excellent customer service while maintaining security of donated merchandise. The role emphasizes timely incident reporting, cash handling, and adherence to Goodwill policies, with duties spanning opening/closing, sales, and safety responsibilities.

Candidates should have at least 6 months of related experience, strong math and communication skills, and a commitment to Goodwill's mission and