Retail Store Supervisor: Lead, Coach & Elevate Service

Timberland; Braintree (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Incentive plan

Sales incentives

Job summary

Timberland is seeking a Supervisor to join our field leadership team in a high-energy retail setting. You will coach and develop associates, drive sales performance, and uphold brand standards to deliver an exceptional customer experience.

You will partner with store leadership to optimize store operations, stockroom processes, and visual merchandising while fostering an inclusive, collaborative culture. This role suits individuals who thrive in fast-paced retail and mentoring others.

Qualifications

• 1+ years of retail or store leadership experience.

Responsibilities

• Lead by example and coach associates to deliver exceptional customer service.
• Support the store leadership team in achieving sales goals and KPI targets.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Assist in training new team members and providing ongoing feedback.
• Maintain visual merchandising standards and ensure timely product replenishment.

Skills

Store leadership

Customer service

Communication

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

Timberland is seeking a Supervisor to join our field leadership team in a high-energy retail setting. You will coach and develop associates, drive sales performance, and uphold brand standards to deliver an exceptional customer experience.

You will partner with store leadership to optimize store operations, stockroom processes, and visual merchandising while fostering an inclusive, collaborative culture. This role suits individuals who thrive in fast-paced retail and mentoring others.