Retail Store Supervisor: Lead, Coach & Customer Experience

icebreaker; Charleston (SC); On-site; USD 36,000 - 47,000; Full time

Job summary

Vans is seeking a Supervisor to join our team in Charleston, SC. You will lead by example, coach associates, and drive an exceptional in-store experience while upholding brand standards and store profitability.

You’ll mentor staff, manage daily operations, and ensure effective stock flow, staffing coverage, and policy adherence in a fast-paced retail setting. This role emphasizes teamwork, inclusivity, and delivering outstanding service.

Qualifications

• 1+ years of retail or store leadership experience
• High School Diploma or equivalent preferred

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.

Job description

Vans is seeking a Supervisor to join our team in Charleston, SC. You will lead by example, coach associates, and drive an exceptional in-store experience while upholding brand standards and store profitability.

You’ll mentor staff, manage daily operations, and ensure effective stock flow, staffing coverage, and policy adherence in a fast-paced retail setting. This role emphasizes teamwork, inclusivity, and delivering outstanding service.