Store Lead & Coach — Elevate Customer Experience

Goodwill Industries of Greater New York and Northern New Jersey; City of Middletown (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous Time off policy

Health and wellness benefits

Retirement matching program

Job summary

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a proactive Key Holder in Middletown, NY. You will support Store Management in daily operations and model CARE service standards to elevate sales and customer experience.

You will coach associates, drive brand-aligned operations, and step in for Store Manager when needed, ensuring efficient workflow and a positive store environment.

Qualifications

• Minimum 1+ year experience in retail store supervision.
• High School Diploma, equivalent, or combination of education and relevant experience.
• Proven ability to drive and exceed store results.
• Proven ability to build lasting relationships with customers and colleagues.
• Strong interpersonal and communication skills with customers and leadership team.
• Ability to adapt to and engage with different customers.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Accuracy and attention to detail.
• Demonstrated collaborative skills and ability to work well within a team.

Responsibilities

• Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies.
• Lead by example by setting the standard to deliver excellent service to customers.
• In absence of the Store manager, responsible for executing all operations.

Skills

Leadership

Customer service

Communication skills

Teamwork

Feedback & improvement

Attention to detail

Flexibility

Relationship building

Adaptability

Education

High School Diploma or equivalent

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a proactive Key Holder in Middletown, NY. You will support Store Management in daily operations and model CARE service standards to elevate sales and customer experience.

You will coach associates, drive brand-aligned operations, and step in for Store Manager when needed, ensuring efficient workflow and a positive store environment.