Key Holder

Goodwill Industries of Greater New York and Northern New Jersey; Nanuet (NY); On-site; USD 20,809 - 29,638; Full time

Job summary

A prominent goodwill organization in Nanuet, NY, is seeking a Key Holder who will improve customer experiences and lead a dedicated team. The ideal candidate has retail supervision experience, strong interpersonal skills, and the ability to work flexible hours. Responsibilities include managing store operations, resolving customer complaints, and supporting the Store Manager. Competitive pay is offered based on skills and experience.

Qualifications

• Minimum 1+ year experience as a retail store supervisor.
• Proven ability to drive and exceed individual and store results.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Partner with sales specialists and store associates to improve customer experience.
• Lead a high performing customer-oriented team, coaching and providing feedback.
• Manage customer flow to ensure the best possible experience.

Skills

Interpersonal skills

Communication skills

Team collaboration

Attention to detail

Education

High School Diploma or equivalent

Job description

Join to apply for the Key Holder role at Goodwill Industries of Greater New York and Northern New Jersey

Pay Range

Base pay range: $18.31/hr – $18.31/hr. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Responsibilities

• Partner with sales specialists and store associates to improve overall customer and donor experience, achieving sales goals and KPIs.
• Lead a high performing customer‑first oriented team, coaching and providing feedback to the team as necessary to ensure all customers and donors are given the full CARE experience in line with brand strategies.
• Manage customer flow to ensure the best possible experience and that every customer is engaged.
• Drive partnership on the selling floor between sales specialists and store associates.
• Develop and retain talented employees by coaching in the moment and providing feedback to the Store Manager to support training and development.
• Resolve all customer complaints and issues quickly, efficiently and with respect, resulting in an overall positive experience. Partner with the Store Manager where necessary.
• In absence of the Store Manager, responsible for executing all operations.
• Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission.
• Communicate product needs to the stock team, ensuring that flow of product to the floor is quick and efficient.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Enforce and support Store Manager in holding team accountable to Company policies and procedures.
• Additional duties as required.

Qualifications

• Minimum 1+ year experience as a retail store supervisor.
• High School Diploma, equivalent, or combination of education and relevant experience.
• Proven ability to drive and exceed individual and store results.
• Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.

Special Working Conditions

• See attached Physical Demand Analysis.