Key Holder & Store Leader — Retail Service

Goodwill Industries of Greater New York and Northern New Jersey; South Hackensack (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement matching

Transit benefits

Generous time off

Growth opportunities

Job summary

Goodwill Greater New York and Northern New Jersey is seeking a Key Holder to assist the Store Manager in daily operations and to elevate the customer experience at the South Hackensack location. You will model CARE standards, coach associates, and ensure brand guidelines are followed while driving sales and customer satisfaction.

Responsibilities include leading a high-performing team, delivering excellent service, managing store needs in the manager's absence, and communicating product needs to

Qualifications

• Minimum 1+ year experience in retail store supervisory required.
• High School Diploma, equivalent, or combination of education and relevant experience required.
• Strong interpersonal and communication skills with customers and colleagues.

Responsibilities

• Support Store Manager in daily store operations and customer experience.
• Coach and train associates to achieve CARE service standards and sales goals.
• Execute operations and uphold brand standards in the Store Manager's absence.
• Lead a high performing, customer-first team on the selling floor.

Skills

Retail supervision

Customer service

Leadership

Communication

Education

High School Diploma

Job description

Goodwill Greater New York and Northern New Jersey is seeking a Key Holder to assist the Store Manager in daily operations and to elevate the customer experience at the South Hackensack location. You will model CARE standards, coach associates, and ensure brand guidelines are followed while driving sales and customer satisfaction.

Responsibilities include leading a high-performing team, delivering excellent service, managing store needs in the manager's absence, and communicating product needs to