Retail Store Supervisor

Placements24; Windsor Park (TN); Hybrid; USD 11,000 - 22,000; Full time

Benefits offered by this job

Medical aid and provident fund

Staff discounts on merchandise

Hybrid work arrangement

Training and career development

Job summary

Fashion Retailer East London is seeking a proactive Retail Store Supervisor to support the management team at the East London, Eastern Cape store. The role focuses on smooth daily operations, staff oversight, and outstanding customer service in a busy retail environment.

The supervisor will assist with inventory, sales strategies, and visual merchandising, while training junior staff and ensuring adherence to company policies.

Qualifications

• Minimum 2 years in retail with supervisory experience preferred.
• Strong understanding of retail operations, sales principles and customer service.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist Store Manager in overseeing daily operations and achieving sales targets.
• Supervise and guide staff to deliver excellent customer service.
• Manage inventory including receiving, stocking, and stocktakes.
• Maintain visual merchandising standards and attractive product displays.
• Process sales transactions accurately and efficiently.
• Handle customer inquiries and resolve issues promptly.
• Assist in staff training and development initiatives.
• Contribute to loss prevention efforts and store security.
• Maintain store cleanliness and organization.
• Deputize for Store Manager as needed.

Skills

Retail experience

Leadership

Customer service

POS proficiency

Communication

Education

High school diploma

Tools

POS systems

MS Excel

Job description

About the Role

Our client, a well-known fashion retailer, is looking for a reliable and proactive Retail Store Supervisor to support the management team at their East London, Eastern Cape store. This role is essential for ensuring the smooth daily operation of the store, overseeing staff, and providing excellent customer service. The Supervisor will assist in managing inventory, implementing sales strategies, and maintaining visual merchandising standards. The ideal candidate will have prior retail experience, strong leadership potential, and a commitment to achieving store goals. You will be involved in training junior staff, assisting customers, and ensuring adherence to company policies and procedures. This is an excellent opportunity for an individual seeking to advance their retail career within a dynamic environment in East London . A hands‑on approach and a dedication to operational excellence are key. Your role will be pivotal in fostering a positive team atmosphere and ensuring a high level of customer satisfaction.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations and achieving sales targets.
• Supervise and guide retail staff, ensuring they provide excellent customer service.
• Manage inventory levels, including receiving, stocking, and conducting stocktakes.
• Ensure visual merchandising standards are maintained and products are displayed attractively.
• Process sales transactions accurately and efficiently.
• Handle customer inquiries and resolve any issues or complaints promptly.
• Assist in staff training and development initiatives.
• Contribute to loss prevention efforts and ensure store security.
• Maintain store cleanliness and organization.
• Deputize for the Store Manager as needed.

Requirements

• Minimum of 2 years of experience in a retail environment, with some supervisory experience preferred.
• Good understanding of retail operations, sales principles, and customer service.
• Strong leadership and team management potential.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast‑paced environment.
• Proficiency with POS systems and basic computer skills.
• High school diploma or equivalent; relevant retail certifications are a plus.
• Must be able to commute to East London, Eastern Cape and work flexible hours, including weekends.
• A positive attitude and strong work ethic.

Benefits

• Our client offers a competitive salary package with opportunities for performance incentives.
• Employees benefit from comprehensive medical aid and a provident fund.
• Significant staff discounts on merchandise are provided.
• Opportunities for training and career advancement within the retail sector are available.
• You will join a supportive team in a bustling store environment.
• The company is dedicated to the professional growth of its employees.
• This role offers valuable experience in retail management and operations.
• A hybrid work arrangement provides flexibility.