Retail Store Lead — Customer Experience & Operations

DICK'S Sporting Goods; Robinson (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. The Lead directly influences store brand execution and teammate experience, delivering genuine service to help athletes perform at their best and enjoy their sport.

We are committed to an inclusive and diverse workforce that reflects the communities we serve. You will guide day-to-day operations, plan with the Assistant Store Manager, uphold brand standards, recruit and train teammates, and ensure safety and loss

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• All Teammates are required to adhere to all safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary

Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department.
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level.
• Upholds and holds team accountable for company brand, merchandising, and presentation standards.
• Compliance to loss prevention standards and audit requirements.
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team.
• As business needs arise; other tasks may become necessary to support the team and the store.
• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization.
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store.
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Skills

Customer service

Leadership

Retail operations

Team management

Time management

Job description

DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. The Lead directly influences store brand execution and teammate experience, delivering genuine service to help athletes perform at their best and enjoy their sport.

We are committed to an inclusive and diverse workforce that reflects the communities we serve. You will guide day-to-day operations, plan with the Assistant Store Manager, uphold brand standards, recruit and train teammates, and ensure safety and loss