Retail Store Ops and Customer Experience Lead

FiveStar Food Mart; Shepherdsville, Northern (KY, KY); Hybrid; USD 36,000 - 46,000; Full time

Job summary

FiveStar Food Mart in Shepherdsville, KY seeks an Assistant Manager to partner with the General Manager in overseeing store operations, including accounting, marketing, customer service, human resources, and food service.

This hands-on leadership role requires a minimum of 1 year of retail management experience, a high school diploma or equivalent, a valid driver’s license, and a commitment to excellent attendance and customer satisfaction.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience and/or equivalent education.
• Valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and is hands on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of store team.
• Assists in educating store team on policies and communications.
• Assists General Manager in addressing store issues to assure effective and long-term problem resolution.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Assists in oversight of food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Skills

Retail management

Customer service

Leadership

Team player

Education

High School Diploma

Tools

Basic Computer Skills

Job description

FiveStar Food Mart in Shepherdsville, KY seeks an Assistant Manager to partner with the General Manager in overseeing store operations, including accounting, marketing, customer service, human resources, and food service.

This hands-on leadership role requires a minimum of 1 year of retail management experience, a high school diploma or equivalent, a valid driver’s license, and a commitment to excellent attendance and customer satisfaction.