Retail Operations Lead - Customer Service & Merchandising

FiveStar Food Mart; Monticello (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

FiveStar Food Mart in Monticello, KY is seeking an Assistant Manager to partner with the General Manager in daily store operations including accounting, marketing, customer service, human resources, and food service. You will lead the store team and help ensure policy compliance and smooth operations.

The role requires at least 1 year of retail management, a valid driver's license, and a professional appearance.

Qualifications

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience and/or equivalent education.
• Valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and is hands on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of store team.
• Assists in educating store team on policies and communications.
• Assists General Manager in addressing store issues to assure effective and long-term problem resolution.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Assists in oversight of food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Skills

Customer service

Management

Food service

Training

Policies & communications

Inventory management

Merchandising

P&L knowledge

Team player

Education

High School Diploma, GED, or equivalent experience

Job description

FiveStar Food Mart in Monticello, KY is seeking an Assistant Manager to partner with the General Manager in daily store operations including accounting, marketing, customer service, human resources, and food service. You will lead the store team and help ensure policy compliance and smooth operations.

The role requires at least 1 year of retail management, a valid driver's license, and a professional appearance.