Retail Store Operations Manager (Customer Experience)

Goodwill of Central & Northern Arizona; Town of Greenfield (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

3 Medical Plans.

Employer Funded Health Reimbursement

3 Dental Plans.

Vision Plan.

401K Traditional and Roth Plans.

Employer Paid Life Insurance.

Employee Assistance Program (EAP).

Paid Time Off; Sick and Vacation.

Paid Holidays.

Job summary

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to oversee the sales floor, drive sales goals, and lead a team of Retail Sales Associates. You will manage daily operations, ensure excellent donor and customer service, and maintain store standards in a fast-paced retail environment.

The role emphasizes leadership, coaching, and performance management, with responsibilities ranging from training to ensuring compliance with policies and safety standards.

Qualifications

• One-year work experience in Retail Management preferred.
• Customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Oversee daily sales floor operations and achieve daily, monthly, quarterly, and yearly goals.
• Lead and train Retail Sales Associates to deliver excellent service.
• Ensure customer service excellence and resolve donor/customer issues.
• Maintain store cleanliness, signage, and brand standards.
• Coordinate staffing, payroll, and performance reviews with store leadership.

Skills

Retail Management

Customer Service

Microsoft Office Suite

English Proficiency

Education

High School Diploma or Equivalent

Job description

Goodwill of Central & Northern Arizona is seeking a Retail Store Manager to oversee the sales floor, drive sales goals, and lead a team of Retail Sales Associates. You will manage daily operations, ensure excellent donor and customer service, and maintain store standards in a fast-paced retail environment.

The role emphasizes leadership, coaching, and performance management, with responsibilities ranging from training to ensuring compliance with policies and safety standards.