Retail Store Operations Leader

Paycom - ATS; Saint John (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Goodwill Store in Saint John, Indiana is seeking a skilled Store Supervisor to manage daily retail operations, drive customer service, inventory, and sales while fostering a safe, welcoming shopping environment. You will lead staff, monitor performance, provide coaching, and participate in recruiting and training to build a high-performing team.

Responsibilities include enforcing safety protocols, addressing customer concerns, coordinating merchandising, and collaborating with management to meet

Qualifications

• High school diploma or equivalent or able to obtain via The Excel Center.
• Proven ability to lead, motivate, and hold staff accountable.
• Excellent verbal and written communication with customers and staff.
• Able to pass criminal background check and drug screen.
• Willing to travel to different job sites with reliable transportation, a valid driver’s license, and proof of insurance.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats.
• Foster a culture of safety awareness and compliance among all staff members.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.

Skills

Supervisory skills

Customer service

Communication

Recruitment

Training and coaching

Education

High school diploma or equivalent

Tools

POS systems

MS Office

Job description

Goodwill Store in Saint John, Indiana is seeking a skilled Store Supervisor to manage daily retail operations, drive customer service, inventory, and sales while fostering a safe, welcoming shopping environment. You will lead staff, monitor performance, provide coaching, and participate in recruiting and training to build a high-performing team.

Responsibilities include enforcing safety protocols, addressing customer concerns, coordinating merchandising, and collaborating with management to meet