Retail Store Operations Lead

Goodwill Industries Of Central Florida Inc; Niles (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries Of Central Florida Inc is seeking a Store Operations Supervisor to manage daily retail activities, ensuring smooth customer service, inventory control, and productive staffing. You will report to the Store Manager and help drive performance and a positive shopping experience.

The role requires strong leadership, effective communication, and a commitment to safety and policy adherence. Key duties include training, performance coaching, and coordinating cross‑department efforts

Qualifications

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Ability to pass a criminal background check and drug screen.
• Authorized to work in the United States.
• Reliable transportation, a valid driver’s license, and proof of insurance to travel to job sites.

Responsibilities

• Participate in recruitment by identifying and hiring qualified candidates to build a competent team.
• Develop and implement training to ensure staff are proficient in policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing feedback and coaching for growth and accountability.
• Take disciplinary actions when necessary to maintain standards of conduct and performance.
• Supervise and coordinate all store operations to ensure smooth daily activities, including inventory, merchandising, and customer service.
• Ensure departments work collaboratively to achieve business goals and optimize workflow.
• Establish and enforce safety protocols to maintain a secure environment for employees and customers.
• Monitor potential security risks and mitigate threats as needed.
• Maintain open communication with the Store Manager and participate in regular performance reviews and strategy meetings.
• Assist in corrective action plans to address operational issues and monitor outcomes.
• Perform other duties as assigned by supervisor.

Skills

Strong supervisory skills

Excellent verbal and written comms

Customer service focus

Accountability and performance

Team leadership and training

Education

High school diploma or equivalent

Job description

Goodwill Industries Of Central Florida Inc is seeking a Store Operations Supervisor to manage daily retail activities, ensuring smooth customer service, inventory control, and productive staffing. You will report to the Store Manager and help drive performance and a positive shopping experience.

The role requires strong leadership, effective communication, and a commitment to safety and policy adherence. Key duties include training, performance coaching, and coordinating cross‑department efforts