Retail Store Operations Lead

Coastal Country; Elko (NV); Hybrid; USD 48,000 - 78,000; Full time

Job summary

Coastal Country is seeking a manager-on-duty to oversee daily store operations, promote customer service, and maximize sales and profitability. The role includes merchandising, scheduling, payroll, and security oversight within a retail environment.

The candidate will lead staff, coordinate promotions, and ensure adherence to procedures while handling customer inquiries and problem resolution. forklift and propane duties may arise as needed.

Qualifications

• 3 years of experience in a retail environment.
• Advanced knowledge of Eagle Browser.
• Experience working in different store departments.
• Advanced knowledge of operating a POS system.
• High School Diploma or equivalent combination of education and experience.
• Ability to obtain and possess valid driver’s license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities.
• Familiar with computer systems and email.
• Familiar with standard retail concepts and practices.
• Familiar with reading and understanding industry and financial reports.
• Experience using Microsoft Word and Excel.

Responsibilities

• Coordinate sales promotion activities and prepare merchandise displays and signage.
• Recruit, train, develop, and communicate with staff; assess performance.
• Plan and prepare work schedules; assign duties.
• Monitor and order merchandise from distribution center to replenish store.
• Ensure compliance with security, sales, and recordkeeping procedures.
• Address, problem-solve, and resolve customer complaints or inquiries.
• Open and close the store; handle security and related duties.
• Manage payroll budget and fiscal responsibilities with corporate office.
• In the absence of the Store Manager, assume duties to run daily operations.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Adaptability

Reading financial reports

Computer literacy

Education

High School Diploma or equivalent

Tools

Eagle Browser

POS system

Microsoft Word

Microsoft Excel

Job description

Coastal Country is seeking a manager-on-duty to oversee daily store operations, promote customer service, and maximize sales and profitability. The role includes merchandising, scheduling, payroll, and security oversight within a retail environment.

The candidate will lead staff, coordinate promotions, and ensure adherence to procedures while handling customer inquiries and problem resolution. forklift and propane duties may arise as needed.