Department Lead for Retail Ops & Customer Experience

Coastal Farm & Ranch; Redmond (OR); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Coastal Farm & Ranch is seeking a department leader to oversee Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling sections. You will ensure outstanding customer service, product knowledge, and merchandising standards while guiding associates and maintaining daily operations.

The role involves training staff, managing displays, and coordinating store-wide goals; you may step in for store management when needed, with responsibilities including opening/closing duties and lead

Qualifications

• 1 year of experience in a retail environment.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsabilités

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Oversee the daily operations of the department – including merchandising, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Help in other departments when needed.
• Perform daily cleaning – such as vacuuming, replacing full trash bags, and sweeping the department floor.

Connaissances

Retail experience

Communication skills

Interpersonal skills

Adaptability

Computer literacy

Retail concepts

Outils

POS system

Eagle Browser

Description du poste

Coastal Farm & Ranch is seeking a department leader to oversee Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling sections. You will ensure outstanding customer service, product knowledge, and merchandising standards while guiding associates and maintaining daily operations.

The role involves training staff, managing displays, and coordinating store-wide goals; you may step in for store management when needed, with responsibilities including opening/closing duties and lead