Department Lead: Merchandising & Customer Experience

Coastal Country; Redmond (OR); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Coastal Country is seeking a department leader to guide associates in Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling. You will maintain excellent customer service, product knowledge and merchandising standards while overseeing daily operations and training new staff.

The role requires adapting to changing priorities, strong communication, and readiness to assume duties of store leadership as scheduled.

Qualifications

• Retail experience with a focus on customer service.
• Ability to train and lead associates.
• Experience operating a POS system and related store software.
• Strong written and verbal communication skills.
• Ability to adapt to changing work environments and priorities.
• Proficiency with general computer use and email.

Responsibilities

• Greet and assist customers and help locate products.
• Oversee daily department operations including merchandising and signage.
• Train new associates on systems, procedures, and product knowledge.
• Create daily worklists and goals for store staff.
• Step in for Store Manager/Assistant Manager when scheduled.
• Open and close the store as needed and scheduled.
• Lead store meetings and communicate objectives to the team.
• Respond to phone inquiries and maintain store communications.
• Maintain product knowledge and monitor promotions.
• Support floor moves, merchandising, display maintenance and housekeeping.

Skills

Customer service

Merchandising

Leadership

Communication

Team training

POS system

Eagle Browser

Tools

POS system

Eagle Browser

Job description

Coastal Country is seeking a department leader to guide associates in Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling. You will maintain excellent customer service, product knowledge and merchandising standards while overseeing daily operations and training new staff.

The role requires adapting to changing priorities, strong communication, and readiness to assume duties of store leadership as scheduled.