Retail Store Operations & Customer Service Lead

GOODWILL OF THE SAN FRANCISCO BAY; Fairfield (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Professional development

Commuter benefits

Flexible spending account

Employee assistance program

Job summary

Goodwill of the San Francisco Bay is seeking a Store Manager to oversee daily sales floor operations in Fairfield, CA. You will lead, coach, and mentor Retail Sales Associates while driving sales goals and maintaining a safe, welcoming store environment.

The role emphasizes staff development, excellent customer service, and adherence to company policies. Join a mission-driven team offering growth, benefits, and a chance to impact your community.

Qualifications

• Minimum 1 year of retail management experience.
• Strong customer service and communication skills.
• Ability to lead, coach, and develop team members.

Responsibilities

• Direct daily sales floor operations to meet store goals.
• Recruit, train, and retain motivated retail staff.
• Ensure store compliance with company policies, safety, and security.
• Balance cash and financial records daily.
• Provide exceptional donor and customer service.
• Coordinate with leadership to execute store initiatives.

Skills

Retail management

Customer service

Team leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Goodwill of the San Francisco Bay is seeking a Store Manager to oversee daily sales floor operations in Fairfield, CA. You will lead, coach, and mentor Retail Sales Associates while driving sales goals and maintaining a safe, welcoming store environment.

The role emphasizes staff development, excellent customer service, and adherence to company policies. Join a mission-driven team offering growth, benefits, and a chance to impact your community.