Store Operations & Customer Experience Leader

GOODWILL OF THE SAN FRANCISCO BAY; Albany (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible spending account

Wellbeing employee assistance program

Job summary

Goodwill of the San Francisco Bay is seeking a Retail Store Leader for the Albany location. You will oversee the sales floor, drive performance, and lead a team of Retail Sales Associates to meet revenue and production goals.

The role emphasizes turning strategy into action, coaching staff, and maintaining store standards while ensuring safety and customer satisfaction. Full-time position with comprehensive benefits and growth opportunities.

Qualifications

• One-year retail management experience preferred.
• Strong customer service and leadership skills.
• Ability to lead a team and meet performance goals.

Responsibilities

• Achieve daily, monthly, quarterly, and yearly sales goals.
• Lead and develop Retail Sales Associates.
• Ensure store compliance with security, health, and safety policies.
• Manage donor interactions and customer escalations.
• Maintain store standards, cleanliness, and brand image.

Skills

Leadership

Team management

Customer service

Microsoft Office

Decision making

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill of the San Francisco Bay is seeking a Retail Store Leader for the Albany location. You will oversee the sales floor, drive performance, and lead a team of Retail Sales Associates to meet revenue and production goals.

The role emphasizes turning strategy into action, coaching staff, and maintaining store standards while ensuring safety and customer satisfaction. Full-time position with comprehensive benefits and growth opportunities.