Retail Store Leader & Customer Experience Coach

GOODWILL OF THE SAN FRANCISCO BAY; Dixon (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Retirement fund

Professional development training

Commuter benefits

HSA / FSA options

Mental health & wellbeing support

Job summary

Goodwill of the San Francisco Bay is seeking a Retail Store Leader to oversee the sales floor, drive daily operations, and achieve set sales goals. You will lead, train, and retain a high-performing team of Retail Sales Associates while ensuring excellent customer service and adherence to brand standards.

The role requires at least one year in retail management or customer service, proficiency with Microsoft Office, and the ability to pass a background check.

Qualifications

• One-year work experience in Retail Management preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check where applicable.
• High School Diploma or Equivalent preferred.

Responsibilities

• Oversee daily operations of the sales floor and achieve set goals.
• Lead, train, and retain a motivated team of Retail Sales Associates.
• Ensure store cleanliness, safety, and brand standards.
• Handle complex transactions and customer escalations as needed.
• Coordinate with store leadership to align with company vision.

Skills

Retail management

Customer service

English proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of the San Francisco Bay is seeking a Retail Store Leader to oversee the sales floor, drive daily operations, and achieve set sales goals. You will lead, train, and retain a high-performing team of Retail Sales Associates while ensuring excellent customer service and adherence to brand standards.

The role requires at least one year in retail management or customer service, proficiency with Microsoft Office, and the ability to pass a background check.