Retail Store Manager: Lead Sales & Service Excellence

Comcast; Morton Grove (IL); On-site; USD 54,000 - 90,000; Full time

Job summary

Comcast in Illinois is seeking a Store Manager to deliver a best-in-class customer and employee experience while meeting financial targets. You will hire, coach and evaluate staff and oversee merchandising and in-store operations.

Lead a team of 8–12 direct reports, optimize staffing, monitor customer feedback via NPS, and collaborate with market stakeholders to improve store performance. Physical duties include lifting up to 25 pounds and standing during shifts.

Qualifications

• Bachelor's degree preferred; Comcast also considers related experience.
• Experience managing a store team and delivering sales targets.
• Strong coaching and communication skills.

Responsibilities

• Deliver best-in-class customer and employee experience.
• Hire, coach and evaluate staff based on performance standards.
• Manage merchandising, training and in-store operations.
• Monitor and improve store performance using financial and operational data.
• Lead 8–12 direct reports; drive staffing and scheduling.
• Ensure compliance with cash handling policies.

Skills

Customer Experience (CX)

Coaching

Store Experience

Customer Satisfaction

Mobile Telephones

Education

Bachelor's Degree

Job description

Comcast in Illinois is seeking a Store Manager to deliver a best-in-class customer and employee experience while meeting financial targets. You will hire, coach and evaluate staff and oversee merchandising and in-store operations.

Lead a team of 8–12 direct reports, optimize staffing, monitor customer feedback via NPS, and collaborate with market stakeholders to improve store performance. Physical duties include lifting up to 25 pounds and standing during shifts.