Retail Store Manager - Customer Experience & Growth

Goodwill of Central & Northern Arizona; Frederick (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Total Rewards package

Medical Plans + Dental + Vision

401K Traditional and Roth Plans

Job summary

Goodwill of Monocacy Valley seeks a capable Store Leader to drive sales floor performance and team engagement. You will oversee daily operations, coach associates, and ensure customer and donor satisfaction while meeting Key Performance Indicators.

The role emphasizes leadership, accountability, and adherence to Goodwill policies, with opportunities for growth in a mission-driven environment and a focus on community impact.

Qualifications

• One-year retail management experience preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office; able to manage daily paperwork.
• Ability to pass a background check and drug screen.

Responsibilities

• Oversee daily sales floor operations and staff performance.
• Lead, coach, and develop Retail Sales Associates.
• Achieve store goals for profit, revenue, and production.
• Ensure safety, security, and store cleanliness compliance.
• Transfer staff as needed to meet business needs.

Skills

Retail Management

Customer Service

Team Leadership

Communication Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Monocacy Valley seeks a capable Store Leader to drive sales floor performance and team engagement. You will oversee daily operations, coach associates, and ensure customer and donor satisfaction while meeting Key Performance Indicators.

The role emphasizes leadership, accountability, and adherence to Goodwill policies, with opportunities for growth in a mission-driven environment and a focus on community impact.