District Retail Manager — Lead Multi-Store Growth

MERS / Goodwill; St. Louis (MO); On-site; USD 75,000 - 91,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision benefits

Life insurance

Retirement plans

PTO accrual

Store discount

Paid holidays

Flexible schedules

Career growth opportunities

Job summary

MERS Missouri Goodwill is seeking an energetic Retail District Manager for the Metro STL area to lead multiple stores and drive sales growth. This salaried role requires strong leadership and a results-driven mindset with an emphasis on customer service and quality standards.

The ideal candidate has 5 years of retail management experience, a valid driver’s license, and the ability to motivate staff while achieving company objectives.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• 5 years of Retail Management experience is required. Multi-Unit Retail Management is strongly preferred.
• Valid driver's license and active auto insurance in Missouri, Kansas, or Illinois are required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and change management.
• Leadership skills including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills.
• The ability to motivate and lead employees and hold them accountable.

Responsibilities

• Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
• Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Help to identify and recommend employees with proven performance for advancement.
• Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
• Safeguard company property and personal information from harm, damage, or theft.
• Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Eliminate wasteful practices through process improvement.
• Provide store coverage as necessary due to vacation schedules, terminations, etc.
• Other duties as assigned.

Skills

Leadership

Decision-making

Goal setting

Problem-solving

Analytical thinking

Creative thinking

Critical thinking

Communication

Customer service

Conflict resolution

Change management

Motivate staff

Education

High School Diploma

Bachelor's degree preferred

Job description

MERS Missouri Goodwill is seeking an energetic Retail District Manager for the Metro STL area to lead multiple stores and drive sales growth. This salaried role requires strong leadership and a results-driven mindset with an emphasis on customer service and quality standards.

The ideal candidate has 5 years of retail management experience, a valid driver’s license, and the ability to motivate staff while achieving company objectives.