District Retail Manager – Multi-Unit Growth

MERS Goodwill; Northern (KY); Hybrid; USD 75,000 - 91,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Flexible schedules

401(k) Retirement with employer match

Job summary

MERS Missouri Goodwill is seeking an energetic Retail District Manager to join our Retail Management team in the Metro STL area. The ideal candidate will drive store performance and embody our mission, Changing Lives Through the Power of Work.

As a full-time leader, you will visit stores, coach staff, review reports, ensure pricing and safety standards, and deliver outstanding customer service to donors and shoppers.

Qualifications

• High School Diploma/GED required; Bachelor's Degree preferred.
• 5 years of Retail Management experience is required. Multi-Unit Retail Management is strongly preferred.
• Valid driver’s license and active auto insurance in Missouri, Kansas, or Illinois are required.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and change management.
• Leadership skills including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills.
• The ability to motivate and lead employees and hold them accountable.

Responsibilities

• Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
• Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Help to identify and recommend employees with proven performance for advancement.
• Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
• Safeguard company property and personal information from harm, damage, or theft.
• Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Eliminate wasteful practices through process improvement.
• Provide store coverage as necessary due to vacation schedules, terminations, etc.
• Other duties as assigned.
• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Retail management

Leadership

Customer service

Communication skills

Conflict resolution

Change management

Staff coaching

Accountability

Analytical thinking

Education

High School Diploma/GED

Bachelor's Degree preferred

Job description

MERS Missouri Goodwill is seeking an energetic Retail District Manager to join our Retail Management team in the Metro STL area. The ideal candidate will drive store performance and embody our mission, Changing Lives Through the Power of Work.

As a full-time leader, you will visit stores, coach staff, review reports, ensure pricing and safety standards, and deliver outstanding customer service to donors and shoppers.