Retail Store Manager — Lead, Inspire & Grow Team

Goodwill; Mesa (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K traditional and Roth

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager at the Greenfield Store in Mesa to lead daily operations, drive sales goals, and develop a high-performing team. You will ensure excellent donor and customer service, maintain store standards, and coordinate with store leadership on operational priorities.

The role requires retail management experience, strong customer service skills, and proficiency with MS Office; a background check and drug screen may be required.

Qualifications

• One-year work experience in Retail Management preferred
• One-year customer service experience required
• Proficient in Microsoft Office Suite (MS Office) and basic computer skills
• Ability to pass a background check and drug screen, where applicable

Responsibilities

• Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
• Lead and develop a high-performing team of Retail Sales Associates.
• Ensure store compliance with Security, Health, and Safety policies.
• Provide mentoring and training to Team Members to meet company standards.
• Deliver excellent customer service to donors and customers and de-escalate issues when needed.

Skills

Retail management

Customer service

MS Office

English proficiency

Education

High School diploma

Tools

Microsoft Office

Job description

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager at the Greenfield Store in Mesa to lead daily operations, drive sales goals, and develop a high-performing team. You will ensure excellent donor and customer service, maintain store standards, and coordinate with store leadership on operational priorities.

The role requires retail management experience, strong customer service skills, and proficiency with MS Office; a background check and drug screen may be required.