Retail Store Leader: Drive Sales & Team Growth

Goodwill; Mesa (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager to oversee the sales floor, guide daily operations, and drive performance. You will lead a team of Retail Sales Associates, ensure excellent donor and customer service, and maintain brand standards across the store in Mesa, AZ.

The role requires at least one year of retail management and customer service experience, proficiency in Microsoft Office, and the ability to pass a background check.

Qualifications

• One year of work experience in Retail Management.
• One year of customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.
• Ability to speak and read English proficiently.

Responsibilities

• Oversee and lead the sales floor to achieve daily, monthly, quarterly, and yearly goals.
• Direct daily operations, mentoring, and performance management of Retail Sales Associates.
• Ensure store is clean, well-kept, and reflects the Goodwill brand; manage inventory and reporting.
• De-escalate customer situations and coordinate with upper management when needed.
• Provide training and development to team members; manage hiring, coaching, and performance reviews.

Skills

Retail management

Customer service

Microsoft Office

Education

High School Diploma or equivalent

Job description

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager to oversee the sales floor, guide daily operations, and drive performance. You will lead a team of Retail Sales Associates, ensure excellent donor and customer service, and maintain brand standards across the store in Mesa, AZ.

The role requires at least one year of retail management and customer service experience, proficiency in Microsoft Office, and the ability to pass a background check.