Retail Store Manager: Lead Growth & Customer Experience

T-Mobile; Woodstock (IL); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

Up to 12 paid holidays

Parental and family leave

Family building benefits

Backup care

Tuition assistance

Employee stock grants

Employee stock purchase plan

Discounts on mobile service and home

internet discounts

Job summary

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all operations of a retail location, lead hiring, scheduling, training, and coaching to meet operational standards and drive customer engagement and business performance.

You will own store functions including marketing, loss prevention, and labor management, and you will be measured by sales, customer satisfaction, and efficiency. T-Mobile offers a Total Rewards package with base pay plus incentives.

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Staffing & Scheduling

Coaching & Training

Customer Engagement

Sales Management

Loss Prevention

Marketing

Operations Management

Inventory Management

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Store Manager to oversee all operations of a retail location, lead hiring, scheduling, training, and coaching to meet operational standards and drive customer engagement and business performance.

You will own store functions including marketing, loss prevention, and labor management, and you will be measured by sales, customer satisfaction, and efficiency. T-Mobile offers a Total Rewards package with base pay plus incentives.