Retail Store Manager — Lead Customer Experience & Growth

Comcast Advertising; Rockford (IL); Hybrid; USD 50,000 - 84,000; Full time

Benefits offered by this job

Base pay + commissions

Benefits package

Job summary

Comcast Advertising's Xfinity Retail Store Manager in Rockford, IL leads store operations to deliver exceptional customer experiences and achieve sales goals. You’ll hire, coach, and evaluate a team, manage inventory and cash, and drive cost controls while maintaining high service standards.

The role emphasizes staff development, utilization of NPS insights, and collaboration with market stakeholders to optimize merchandising and store execution.

Qualifications

• Bachelor's degree required or equivalent experience.
• Experience leading a retail team and driving store performance.
• Strong customer service focus with ability to coach and develop staff.

Responsibilities

• Delivers a best-in-class customer and employee experience while achieving sales goals.
• Manages staffing, scheduling, inventory, and cash handling processes.
• Coaches team members and drives compliance with company policies and training.

Skills

Coaching

Customer Experience

Mobile Telephones

Store Experience

Store Operations Management

Education

Bachelor's Degree

Job description

Comcast Advertising's Xfinity Retail Store Manager in Rockford, IL leads store operations to deliver exceptional customer experiences and achieve sales goals. You’ll hire, coach, and evaluate a team, manage inventory and cash, and drive cost controls while maintaining high service standards.

The role emphasizes staff development, utilization of NPS insights, and collaboration with market stakeholders to optimize merchandising and store execution.