Retail Store Leader: CX & Operations

Comcast (CC) of Willow Grove; Rockford (IL); On-site; USD 50,000 - 84,000; Full time

Job summary

Comcast is seeking a store leader in Rockford, IL to drive a best-in-class customer and employee experience. You will hire, coach and develop a team while achieving financial targets and maintaining strong store controls.

You will manage merchandising, inventory, scheduling and cash handling, ensuring policy compliance and ongoing staff development. This role requires nights/weekends as needed and a focus on performance and results.

Qualifications

• Bachelor's Degree preferred, combination of coursework and experience may be considered.
• 5-7 years of relevant work experience in retail or store management.
• Experience leading teams and coaching for performance improvement.

Responsibilities

• Deliver a best-in-class customer and employee experience while meeting sales goals.
• Hire, coach and evaluate staff, develop performance plans and provide feedback.
• Oversee in-store ops: merchandising, inventory, scheduling, cash handling, and training compliance.
• Drive store performance using customer feedback and financial reporting.

Skills

Coaching

Customer Experience

Store Operations Management

Store Experience

Mobile Telephones

Education

Bachelor's Degree

Job description

Comcast is seeking a store leader in Rockford, IL to drive a best-in-class customer and employee experience. You will hire, coach and develop a team while achieving financial targets and maintaining strong store controls.

You will manage merchandising, inventory, scheduling and cash handling, ensuring policy compliance and ongoing staff development. This role requires nights/weekends as needed and a focus on performance and results.