Weekend Retail Store Lead & Operations Coach

GOODWILL IND OF THE CHESAPEAKE INC; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Goodwill Industries of the Chesapeake is seeking a Retail Assistant Store Manager for the Fells Point Retail Store in Baltimore, MD. The role supports daily store execution in a high‑volume setting and ensures leadership when the Store Manager is unavailable.

This regular full-time position is ideal for a retail supervisor expanding operational and people-management responsibilities. Weekend availability is required; flexible shifts including evenings and holidays; reliable transportation.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of supervisory experience in retail or a related environment.
• Strong people leadership, customer service, and merchandising skills.

Responsibilities

• Support the Store Manager in all aspects of store operations.
• Supervise, train, schedule, and coach retail employees and volunteers.
• Lead by example in delivering excellent customer and donor service.
• Help achieve sales, production, and expense control goals.
• Maintain a clean, safe, and well‑organized store environment.
• Investigate and document accidents, injuries, and safety issues.
• Oversee merchandising, inventory flow, and sales floor presentation.
• Address customer concerns and promote Goodwill's mission and values.
• Assume store leadership responsibilities when the Store Manager is absent.

Skills

Supervisory experience

People leadership

Customer service

Merchandising

Multitasking

Education

High school diploma or equivalent

Job description

Goodwill Industries of the Chesapeake is seeking a Retail Assistant Store Manager for the Fells Point Retail Store in Baltimore, MD. The role supports daily store execution in a high‑volume setting and ensures leadership when the Store Manager is unavailable.

This regular full-time position is ideal for a retail supervisor expanding operational and people-management responsibilities. Weekend availability is required; flexible shifts including evenings and holidays; reliable transportation.