Retail Store Lead: Growth, Team & Community Impact

Goodwill; Westminster (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

Goodwill Westminster Store in Westminster, MD is seeking an Assistant Store Manager to oversee daily sales-floor operations and lead a high-performing team. You will manage production, inventory, and customer service while ensuring the store reflects the Goodwill brand and adheres to policies.

The role requires at least one year of retail management and customer service experience, with proficiency in Microsoft Office. Occasional travel to other GCNA locations may be needed.

Qualifications

• One-year work experience in Retail Management required.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve goals for income, revenue, and production.
• Monitors floor stock and backstock to meet sales targets.
• Manages payroll costs and operating costs within budget.
• Delivers excellent customer service to donors and customers.
• De-escalates customer situations and resolves issues.
• Ensures store cleanliness and reflects the Goodwill brand.
• Leads day-to-day sales floor operations and trains staff.
• Travels to other GCNA locations for coverage and training.

Skills

Retail management experience

Customer service experience

Team leadership

English communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill Westminster Store in Westminster, MD is seeking an Assistant Store Manager to oversee daily sales-floor operations and lead a high-performing team. You will manage production, inventory, and customer service while ensuring the store reflects the Goodwill brand and adheres to policies.

The role requires at least one year of retail management and customer service experience, with proficiency in Microsoft Office. Occasional travel to other GCNA locations may be needed.