Retail Store Manager in Training — Lead Ops & Impact

Goodwill of Central & Northern Arizona; Queen Creek (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plans

Health savings/reimbursement

Dental plans

Vision plan

401K plans

Life insurance

EAP (Employee Assistance Program)

Paid time off

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to drive store operations at our Chandler location. You will lead the Production Team, Donation Attendants, and Assistant Store Managers to meet store goals and deliver excellent donor and customer service.

The role requires coordinating with district leadership, managing payroll and expenses, and ensuring a clean, brand-aligned store. You’ll act as an ambassador to the community and may transfer between stores as needed.

Qualifications

• Two years' work experience in Retail Management, preferably thrift.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid driver's license and clean MVR.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Covers shifts at different stores as needed.
• Transfers to different stores at any time due to business needs.
• Builds a high-performing team.
• Responsible for performance management, staffing, compensation, and development of Team Members.

Skills

Retail management experience

Customer service

Microsoft Office

Driver's license

Background check

English proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to drive store operations at our Chandler location. You will lead the Production Team, Donation Attendants, and Assistant Store Managers to meet store goals and deliver excellent donor and customer service.

The role requires coordinating with district leadership, managing payroll and expenses, and ensuring a clean, brand-aligned store. You’ll act as an ambassador to the community and may transfer between stores as needed.