Retail Store Manager in Training - Grow Ops & Leadership

Goodwill of Central & Northern Arizona; San Bernardino (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Plans

Employer Paid Life Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central & Northern Arizona in Tempe, AZ, seeks an experienced Retail Store Manager to drive store operations, lead a team, and fund our mission through donations and sales. You will oversee production, staff development, and adherence to brand standards to deliver strong community impact.

This role requires leadership in budgeting, inventory, and customer service, with flexibility to support GCNA stores as needed. Starting pay is $70,000 annually with a comprehensive benefits package.

Qualifications

• Two years' work experience in Retail Management.
• One year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid driver’s license with clean MVR.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.

Skills

Retail Management

Customer Service

English Proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central & Northern Arizona in Tempe, AZ, seeks an experienced Retail Store Manager to drive store operations, lead a team, and fund our mission through donations and sales. You will oversee production, staff development, and adherence to brand standards to deliver strong community impact.

This role requires leadership in budgeting, inventory, and customer service, with flexibility to support GCNA stores as needed. Starting pay is $70,000 annually with a comprehensive benefits package.