Retail Store Manager: Grow People, Delight Customers

T-MOBILE USA, Inc.; Excelsior Springs (MO); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is seeking a store leadership role in Missouri to manage day-to-day retail operations and drive business performance.

You will lead store employees through hiring, scheduling, training, and coaching to maintain high standards and customer engagement. The role monitors sales, inventory, and store programs, while owning marketing, loss prevention, and labor management to achieve store success and customer loyalty.

Qualifications

• High school diploma or GED is required.
• 2–4 years of management experience in retail sales is preferred.
• 2–4 years of sales and sales management experience is preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and ensure training is completed on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Perform other duties/projects as assigned by business management as needed.

Skills

Leadership

Coaching

Education

High School Diploma / GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role in Missouri to manage day-to-day retail operations and drive business performance.

You will lead store employees through hiring, scheduling, training, and coaching to maintain high standards and customer engagement. The role monitors sales, inventory, and store programs, while owning marketing, loss prevention, and labor management to achieve store success and customer loyalty.