Retail Store Manager: Fan Experience & Team Growth

Lids; Johnson Creek (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Lids Sports Group is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will hire, onboard, and train staff while maintaining an engaging, inclusive work environment and ensuring alignment with company standards.

The role emphasizes developing a high-performing team, managing performance, and coordinating with district channels to achieve store KPIs and deliver memorable retail experiences for fans.

Qualifications

• Experience leading a retail team.
• Ability to recruit and onboard new staff.
• Strong customer service orientation with problem-solving skills.
• Proven ability to train staff and implement development plans.
• Excellent communication and leadership abilities.

Responsibilities

• Lead and execute the store's selling strategy to meet KPIs and sales targets.
• Oversee hiring, onboarding, and ongoing training for store team members.
• Foster a fun, inclusive, and productive work environment with strong teamwork.
• Provide performance feedback, recognition, and career development support.
• Coordinate with district channels and ensure adherence to company standards.

Skills

People management

Hiring & onboarding

Customer service

Training & development

Team leadership

Job description

Lids Sports Group is seeking a Store Manager to lead daily store operations, drive sales, and deliver exceptional customer service. You will hire, onboard, and train staff while maintaining an engaging, inclusive work environment and ensuring alignment with company standards.

The role emphasizes developing a high-performing team, managing performance, and coordinating with district channels to achieve store KPIs and deliver memorable retail experiences for fans.