Retail Store Manager - Customer Experience Leader

Goodwill; Westminster (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Goodwill Westminster Store in Westminster, Maryland is seeking a Customer Service Manager to oversee the sales floor operations and lead a team toward achieving daily, monthly, and yearly goals. You will supervise Retail Sales Associates, ensure high-quality customer service to donors and shoppers, and maintain store standards.

The role emphasizes leadership, training, and performance management while ensuring security, health, and safety compliance across the store.

Qualifications

• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Oversee daily operations of the sales floor to achieve goals.
• Lead and develop Retail Sales Associates to maintain high performance.
• Ensure excellent customer service to donors and customers.
• Maintain store cleanliness, safety, and Goodwill brand standards.
• Manage staffing, coaching, and performance evaluations.

Skills

Retail Management

Customer Service

Microsoft Office

Education

High School Diploma or Equivalent

Job description

Goodwill Westminster Store in Westminster, Maryland is seeking a Customer Service Manager to oversee the sales floor operations and lead a team toward achieving daily, monthly, and yearly goals. You will supervise Retail Sales Associates, ensure high-quality customer service to donors and shoppers, and maintain store standards.

The role emphasizes leadership, training, and performance management while ensuring security, health, and safety compliance across the store.