Retail Store Manager — Customer Experience Leader

Goodwill of Central and Northern Arizona; Thurmont (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

Employer funded HRA

Life Insurance

EAP

Paid Time Off

Paid Holidays

Job summary

Goodwill of Monocacy Valley is seeking a Retail Store Manager to oversee the sales floor, lead a high-performing team, and drive daily operations to meet store goals. You will mentor staff, maintain brand standards, and ensure exceptional service to donors and customers, while coordinating with leadership to achieve growth.

The role requires strong retail management and customer service experience, proficiency with Microsoft Office, and the ability to pass background checks.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• 1 year retail management experience.
• 1 year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Oversee daily retail operations to meet profit and sales goals.
• Lead, mentor, and develop Retail Sales Associates.
• Ensure customer service excellence for donors and customers.
• Maintain store standards and brand presentation.
• Coordinate with leadership to drive store performance.

Skills

Retail management

Customer service

English proficiency

Team leadership

Education

High School Diploma

GED

Equivalent work experience

Tools

Microsoft Office

Job description

Goodwill of Monocacy Valley is seeking a Retail Store Manager to oversee the sales floor, lead a high-performing team, and drive daily operations to meet store goals. You will mentor staff, maintain brand standards, and ensure exceptional service to donors and customers, while coordinating with leadership to achieve growth.

The role requires strong retail management and customer service experience, proficiency with Microsoft Office, and the ability to pass background checks.