Retail Store Manager: Customer Experience Leader

Framebridge; Montclair (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and paid holidays

Flexible Time Off

Employee discounts

EAP

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Store Manager in Montclair to lead a high-performing retail team and deliver an outstanding customer experience. You will build a culture of pride in our product, coach staff, and drive store results.

You will recruit and train teammates, collaborate with manufacturing for seamless omni-channel operations, and organize events that showcase our framing solutions. Flexibility for evenings/weekends is required.

Qualifications

• 3+ years as Store Manager or similar in a customer-facing setting.
• Proven leadership in recruiting, coaching and developing retail teams.
• Strong communication and problem-solving skills for a high-touch customer experience.

Responsibilities

• Set the standard for exceptional customer service and uphold Framebridge brand in-store.
• Recruit, hire, onboard, and train retail team members.
• Develop and improve store operations to hit customer experience and financial goals.
• Coordinate with manufacturing to ensure seamless omni-channel operations.
• Lead in-store events and coach team with product knowledge and design guidance.

Skills

Store leadership

Customer service

Team building

Communication

Interpersonal skills

Analytical thinking

Problem solving

Adaptability

Education

Bachelor's degree preferred

Job description

Framebridge is seeking a Store Manager in Montclair to lead a high-performing retail team and deliver an outstanding customer experience. You will build a culture of pride in our product, coach staff, and drive store results.

You will recruit and train teammates, collaborate with manufacturing for seamless omni-channel operations, and organize events that showcase our framing solutions. Flexibility for evenings/weekends is required.